Contact Center and Business Intelligence

Tecnomic Systems vertical focus is on the multichannel customer care solution which is must for all the mid to large enterprise . Today where all the business becoming customer centric it is important to have strong customer care solution backed up efficient back office to support the complex business process . Tecnomic systems along with OEM partners can provide multichannel contact center solution which can be implemented in the customer premises or hosted model .

Areas of the contact center solutions :

1)Unified contact center product : Omni channel solution : Voice ( inbound /out bound) , SMS , chat , email & Social media .
2)Performance optimization : Work force Optimization , Reporting , desktop analytics & Speech optimization
3)Hosted Solution : On demand cloud based with SAS model

OEM application partner :

Aspect :TecnomicSystems is the T3 partner for the ASPECT and provided the complete solution consultancy , system planning , deployment , customization and support of the range of ASPECT products .
Aspect is a global provider of customer contact and workforce optimization solutions. We help you build, enhance and sustain stronger relationships with your customers by uniting your enterprise with next-generation customer contact.

Products
Aspect customer contact and workforce optimization software can enhance business processes throughout your organization by incorporating unified communications (UC), collaboration and other Enterprise 2.0 technologies. Our UC applications for customer contact are built on feature-rich, high-availability, next-generation platforms that fully leverage real-time communications and intelligent workflows, enabling you to maintain best practices whilst engaging Consumer 2.0 through the channels they expect, including social media and mobile devices.

  • Unified communication UIP
  • Workforces optimization
  • Back office optimization
  • Aspect Social

Zeacom&Telrex:

  • Zeacom and Telrex are the LYNC certified solution for the Contact center and call recording . ZCC on going relationship with the thousands of the contact center solution managers across the globe gives valuable insight what the contact center needs . This hands on experience couples with unique approach of interpretability and flexible customization you can be confident that ZCC will deliver enterprise class functionality whether there are 40 or 400 seats . Zeacom is Microsoft partner for 12 year and being gold partner they have access to all the latest products and technologies that Microsoft deliver in the field of communication.

Telecall :

  • This is Call accounting and single sign on business portal for the unified communication product and fully interoperated on LYNC 2013. This product can be seamlessly integrated with Cisco and AVAYA solution as well

Creative Virtual

  • Creative Virtual is a leader in self-service customer experience management solutions for enterprises. Global organisations like HSBC, Verizon, CA Technologies, E*TRADE, Lloyds Banking Group, Renault and National Rail Enquiries rely on our technology to optimise their customer support, sales, marketing and call centre teams, reduce costs, increase online sales, and achieve operational excellence across mobile, web and social media channels.
  • Since 2004, Creative Virtual has built the most advanced technologies in knowledge management, natural language processing and virtual assistants to help businesses deliver intelligent, personalised customer experiences that reduce email and call volume, build brand loyalty, and increase customer engagement at a lower cost per conversation. Delivering accuracy of over 90% and call deflection of up to 50%, our platform is the most compelling self-service product in the world today.