Connecting Voice
We supply, deliver Telecom Voice-building Blocs
We provide the Telecom platform Building blocs: Hardware, Software, Application and Services as an integrated solution
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Service Provider – We work closely with carriers, OEM suppliers, independent software vendors to provide solutions in Telecom and Network connectivity elements for access, core, CPE and value added services
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Voice Network Elements – Media Gateways | Session Border Controllers (SBC) | Transcoding | Voice Network Optimization
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Signalling – SS7 | SIGTRAN | SIP | BICC | WebRTC
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Applications – Value Added Services Platforms | Network Interconnectivity Solutions
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Telecom Platforms – PCI | ATCA | VME | CPCI
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Services & Support – Network planning | Hardware Optimization | Deployment Services | SLA
We provide a range of easy-to-use, feature-rich desktop devices for the service provider hosted services, enterprise IP telephony and contact center markets. Based on the same advanced, field-proven underlying technology as our other VoIP products, high quality IP phones enable systems integrators and end customers to build end-to-end VoIP solutions.
Collaborate & Communicate
We help to simplify the Modern Collaboration workspace
Microsoft Teams is the Microsoft vision for the mordern workplace, to be seen, heard and share, unleashing the power of Teamwork. Chat, meet, call or collaborate, Microsoft Teams provides people and organization intelligent collaboration around the world.
Enterprise UC Solution
Tecnomic Systems is a trusted partner for Microsoft 365 products in voice, video and collaboration. Our comprehensive solutions set will give you a complete set of tools and applications that will enable you to move your workplace into the future.
Our solutions and services enable you to plan, deploy and scale your Microsoft Teams, Zoom Phone and other UC platform deployment with confidence and ease. We simplify the integration with legacy systems and help deliver a seamless experience for your end users
Zoom Phone helps businesses modernize their communications systems to cut costs, improve productivity, and achieve better business outcomes. Zoom Phone integrates with the existing Zoom software and native apps for all your favorite devices.
QualPBX is a business communication solution offered as Cloud services. It bring the Cloud phone system ideal for small to mid enterprise and is easily scalable as the business grows. It brings unmatched features which can help business to bring more agile growth
QualTAP is a fully secured, intelligent enterprise compliance-recording solution that empowers organisations to effortlessly capture, index and ensure the quality of all customer interactions through line recording , spanning external and internal communication channels
Customer Experience
Leveraging the state of Art omni-channel Technologies for Customer Rich Experience
Omni Channel Customer Experience
Tecnomic Systems shapes the dimension of an omnichannel customer experience which may involves integrating multiple communication channels and platforms to provide a seamless and cohesive experience for customers,. With right AI-driven tools can help provide instant responses to customer queries across multiple platforms (web, mobile, social media). They help scale customer support while maintaining consistency in interactions.
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We help you augment the right solution to meet your business standard goals
Amazon Connect is a cloud-based contact center service offered by AWS that enables businesses to deliver efficient and personalized customer service at scale. Designed to be flexible and easy to use, Amazon Connect allows companies to set up and manage a contact center with minimal upfront investment. Its cloud-native architecture ensures scalability, making it suitable for businesses of all sizes. With features like AI-powered interactive voice response (IVR), real-time and historical analytics, and omnichannel communication capabilities (voice, chat, and tasks), Amazon Connect provides a seamless and unified customer experience. It integrates with other AWS services, such as Amazon Lex for natural language processing and Amazon Polly for text-to-speech, empowering organizations to create more personalized and automated interactions. This modern approach to contact center technology helps reduce operational costs while improving customer satisfaction.
Genesys Cloud is a comprehensive cloud-based contact center solution designed to deliver exceptional customer experiences through an omnichannel approach. It empowers businesses to manage customer interactions across multiple channels, including voice, chat, email, and social media, all from a single platform. With a focus on scalability and flexibility, Genesys Cloud is suitable for organizations of all sizes, offering real-time analytics, workforce management, and AI-driven automation to enhance customer engagement. The platform integrates seamlessly with CRM systems and other business applications, enabling personalized and data-driven interactions. Additionally, Genesys Cloud leverages artificial intelligence and machine learning to streamline processes like customer self-service, predictive routing, and sentiment analysis. Its intuitive interface and powerful features help organizations improve customer satisfaction, increase efficiency, and reduce operational costs.
NICE CXone is a leading cloud contact center platform designed to help businesses deliver superior customer experiences across multiple channels, including voice, email, chat, social media, and SMS. Known for its scalability and robust feature set, CXone offers AI-powered tools for intelligent routing, self-service automation, and real-time analytics, enabling organizations to provide personalized and efficient customer service. It integrates with various CRM systems, ensuring agents have a 360-degree view of customer interactions to improve engagement. Additionally, CXone supports workforce optimization through advanced tools for scheduling, quality management, and performance tracking. With a focus on flexibility, scalability, and security, NICE CXone helps businesses of all sizes transform their contact center operations, reduce costs, and drive customer satisfaction and loyalty.
QualTact is a cloud-ready contact center solution offering robust features for both inbound and outbound services. It integrates with leading cloud platforms like Azure, AWS, and Google Cloud, and can also be deployed on-premises. QualTact’s inbound services include ACD routing with various queue strategies and skill-based agent routing, while its outbound capabilities feature an auto dialer with preview options, campaign management, and flexible scheduling. Additionally, it provides rich IVR design tools, quality management features such as live monitoring, and customizable wallboards and reports for real-time analytics
Contact Us
Singapore
Tecnomic Systems Pte. Ltd.
120 Lower Delta Road, #08-12 Cendex Center Singapore 169208
+65 63258576
Malaysia
Tecnomic Systems Sdh. Bhd.
Unit 301, Level 3, Uptown 2, No 2, Jalan SS21/37,Damansara Uptown, 47400 Petaling Jaya, Selangor.
+60 12 3780680
+60 3 77106496
+60 3 77223923
Australia
AMFA Systems Pty. Ltd.
54 Samsara Avenue, Truganina, 3029 VIC Australia
+61 435 899 001
India
Tecnomic Systems & Networks Pvt. Ltd.
#605, 6th Floor, A-Wing, Carlton Towers No. 1, HAL Airport Road, Bangalore 560008
+91 80 2528 6934
+91 80 2520 0837
Thailand
Tecnomic Systems (Thailand) Co.,ltd.
47/405 Narita Tower,7th Fl, Moo 3, Ban Mai Sub-district, Pak Kret District, Nonthaburi, 11120
+66 818014647
India
Tecnomic Systems & Networks Pvt. Ltd.
218, First Floor, Tower A , The Corenthum Building, A-41, Sector 62, Gautam Budh Nagar 201309, Uttar Pradesh
+91 90710 98874
+91 120 428 2805
Indonesia
Tecnomic Systems Pte. ltd.
+62 817228801
United Arab Emirates
Tecnomic Systems Middle East & Africa LLC.
#144, Tesla Motors Bldg, Behind Hyundai Showroom, Al Quoz 3, PO Box 116410, Dubai
+971 50 450 3530
+971 4 370 6360
USA
Tecnomic Systems and Components Inc.
305E Interstate 30, #211, Garland Texas 75043
+1 469 668 3622
Germany
Tecnomic Systems and Components GmbH
Auguste -Supper- Strasse 1, 75365 Calw, Baden -Wuerttemberg
+971 50 450 3530
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