Case Study
An in-depth analysis of a real-world implementation in communication technology, exploring the challenges encountered, innovative solutions applied, and the impact on connectivity and information exchange. This case study highlights practical applications, technological advancements, and key takeaways to guide future developments in the field.
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Seamless Telephony Migration:
A German White Good Manufacturing Success Story
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A prestigious German manufacturer of premium domestic appliances and commercial equipment embarked on an ambitious digital transformation journey to modernize their global telephony infrastructure. Operating in over 70 countries with significant presence in Southeast Asia & Middle East , the company faced challenges with their legacy Genesys Cloud implementation including fragmented telephony integrations, limited visibility over PSTN connections, and inconsistent support models.
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This case study demonstrates how Tecnomic addressed these challenges, initiated a strategic migration transformed their customer experience through cloud-native technology, specifically Genesys Cloud CX and Ribbon Cloud SBC, resulting in a secure, scalable, and unified communications platform while eliminating physical infrastructure.
Bilal Siddiqui
Contact Center Technology Expert, Tecnomic Systems
Partner in Success
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Key Strategies
Unified, Secure and Scalable Solution
Resulting from the transformation
The client success barriers with various legacy telephony systems across their Southeast Asian & Middle East operations. This fragmentation resulted in operational inefficiencies, high maintenance costs, and significant security concerns including unencrypted communications.
Parallel Setup Strategy
To maintain business continuity
Ribbon Cloud SBC Technology
Leveraged for Modernisation
Strategic Migration to Global Cloud Telephony Provider
Initiated to address challenges
Contact Us
Singapore
Tecnomic Systems Pte. Ltd.
120 Lower Delta Road, #08-12 Cendex Center Singapore 169208
+65 63258576
Malaysia
Tecnomic Systems Sdh. Bhd.
Unit 301, Level 3, Uptown 2, No 2, Jalan SS21/37,Damansara Uptown, 47400 Petaling Jaya, Selangor.
+60 12 3780680
+60 3 77106496
+60 3 77223923
Australia
AMFA Systems Pty. Ltd.
54 Samsara Avenue, Truganina, 3029 VIC Australia
+61 435 899 001
India
Tecnomic Systems & Networks Pvt. Ltd.
India
Tecnomic Systems & Networks Pvt. Ltd.
United Arab Emirates
Tecnomic Systems Middle East & Africa LLC.
#605, 6th Floor, A-Wing, Carlton Towers No. 1, HAL Airport Road, Bangalore 560008
218, First Floor, Tower A , The Corenthum Building, A-41, Sector 62, Gautam Budh Nagar 201309, Uttar Pradesh
#144, Tesla Motors Bldg, Behind Hyundai Showroom, Al Quoz 3, PO Box 116410, Dubai
+91 80 2528 6934
+91 80 2520 0837
+91 90710 98874
+91 120 428 2805
+971 50 450 3530
+971 4 370 6360
Thailand
Tecnomic Systems (Thailand) Co.,ltd.
Indonesia
Tecnomic Systems Pte. ltd.
47/405 Narita Tower,7th Fl, Moo 3, Ban Mai Sub-district, Pak Kret District, Nonthaburi, 11120
+62 817228801
+66 818014647
USA
Tecnomic Systems and Components Inc.
305E Interstate 30, #211, Garland Texas 75043
+1 469 668 3622
Germany
Tecnomic Systems and Components GmbH
Auguste -Supper- Strasse 1, 75365 Calw, Baden -Wuerttemberg
+49 176 618 78518
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